Effective Date: 04/05/2026
Website: It Takes Heat! – www.ittakesheat.com
1. Introduction
Welcome to It Takes Heat! These Terms and Conditions govern your use of our website and services. By accessing our website or booking our plumbing services, you agree to comply with and be bound by these terms.
If you do not agree with these Terms, please do not use our services.
2. About Us
It Takes Heat! is a UK-based plumbing company providing professional plumbing, heating, and bathroom installation services to residential and commercial customers.
Our services include:
- Emergency plumbing repairs
- Boiler and heating services
- Bathroom installation and upgrades
- Leak detection and repairs
- General plumbing maintenance
3. Booking and Appointments
- All bookings must be confirmed via phone, email, or website form.
- Appointment times are agreed in advance but may be subject to delays due to unforeseen circumstances.
- We will make every effort to attend within the agreed time slot.
4. Pricing and Payments
- Prices are provided as estimates unless otherwise stated.
- Final costs may vary depending on labour, materials, and unforeseen issues.
- Payment is due upon completion of work unless agreed otherwise in writing.
- We accept bank transfer, card payments, and other agreed payment methods.
Late Payments:
- Late payments may incur additional charges.
- We reserve the right to suspend services until payment is received.
5. Cancellations and Refunds
- Customers must provide at least 24 hours’ notice for cancellations.
- Failure to cancel may result in a call-out charge.
- Deposits (if taken) may be non-refundable depending on materials purchased or work scheduled.
Refunds will only be issued where services have not been delivered as agreed.
6. Scope of Work
- Work will be carried out as agreed in the quotation.
- Any additional work requested will be quoted separately.
- Hidden issues (e.g., pipe damage, structural faults) may require extra work and cost.
7. Customer Responsibilities
Customers must:
- Provide safe and clear access to the work area
- Ensure utilities (water, electricity, gas) are available where required
- Inform us of any known issues before work begins
8. Liability
- We are fully insured; however, we are not liable for:
- Pre-existing faults or damage
- Issues caused by customer-supplied materials
- Delays beyond our control
- Our liability is limited to the value of the service provided.
9. Warranty and Guarantee
- We offer a workmanship guarantee on completed work (duration specified per job).
- Manufacturer warranties apply to supplied parts and materials.
- Warranty is void if:
- Work is altered by a third party
- Damage is caused by misuse or neglect
10. Emergency Services
- Emergency call-outs may be subject to higher rates.
- Immediate payment may be required upon completion.
11. Website Use
By using our website, you agree:
- Not to misuse or attempt to damage the site
- Not to copy or reproduce content without permission
- That all content is for general information only
12. Privacy
We are committed to protecting your personal data. Please refer to our Privacy Policy for full details on how your information is used.
13. Health & Safety
We adhere to UK health and safety regulations. Customers must not interfere with tools, equipment, or ongoing work processes.
14. Force Majeure
We are not liable for delays or failure to perform due to events beyond our control, including:
- Extreme weather
- Supply chain issues
- Government restrictions
15. Governing Law
These Terms and Conditions are governed by the laws of United Kingdom. Any disputes will be subject to the jurisdiction of UK courts.
16. Changes to Terms
We reserve the right to update these Terms at any time. Updates will be posted on this page.
17. Contact Us
For any questions regarding these Terms, please contact:
It Takes Heat!
Email: info@ittakesheat.com
Phone: 0330 043 3539
Website: www.ittakesheat.com